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We Are Looking To Grow Our Team! Do You Have What It Takes?

 
Now Hiring: Customer Care Representative
 
 
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What we are looking for:
As a Customer Care Member, you will be responsible for providing superior customer service to our guests while maintaining a clean and relaxing atmosphere. 



To succeed in this role, you must have…

  • High school graduate or equivalent preferred
  • Intermediate computer skills and proficiency with Microsoft Office Suite
  • 1 year of customer service/receptionist experience preferred
  • CPR/AED Certification preferred
 
 
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You will be Responsible for:
  • Ensure Exceptional Member Service 
  • Greet and service members in a friendly and professional manner 
  • Maintain center cleanliness and supplies
  • Respond attentively and promptly to member needs
  • Initiate, develop and maintain positive relationships with all members and guests
  • Anticipate member needs and interests and recommend programs, products and services appropriately.
  • Enter sales transactions at POS for members, including program, service and product payments
  • Schedule members accurately for programs and services accordingly 
  • Respond appropriately to questions and messages regarding member accounts
  • Provide services that are above and beyond for customer satisfaction and retention
  • Support and articulate the Verdurous Me mission statement
  • Encourage members to submit success stories, testimonies and entries for the Icons of Wellness
  • Answer all incoming calls, schedule appointments and collecting payment for services.
  • Adhere to company policies and procedures
 
 
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You’ll Stand out if you 
  • Maintain positive interaction with all individuals. Able to communicate effectively, in person and across multiple forms of media, and provide careful explanation and guidance to those with questions or concerns. Efficient in computer usage. 
  • Exceed customer expectation with professional presentation.
  • Support and articulate the Verdurous Me mission statement
  • Encourage members to submit success stories, testimonies and entries for the Icons of Wellness
 
  • Maintain positive interaction with all individuals. Able to communicate effectively, in person and across multiple forms of media, and provide careful explanation and guidance to those with questions or concerns. Efficient in computer usage. 
  • Exceed customer expectation with professional presentation.
  • Support and articulate the Verdurous Me mission statement
  • Encourage members to submit success stories, testimonies and entries for the Icons of Wellness
 
 
 
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